Return & Refund Policy
At India Bible Publishers, we prioritize customer satisfaction and aim to provide a smooth experience. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below.
Eligibility for Returns
- Return Window: You have 7 days from the date of delivery to request a return.
- Condition of Items: Items must be unused, in their original condition, and with all original packaging and tags intact.
- Proof of Purchase: A receipt or proof of purchase is required to initiate a return.
Non-Returnable Items
- Digital Products: Any digital books or downloads are non-returnable.
- Sale Items: Items purchased during sales or promotions are non-refundable and non-exchangeable.
- Gift Cards: Gift cards cannot be returned or refunded.
Return Process
- Contact Us: To start a return, please email us at indbib@gmail.com with your order number and reason for the return.
- Return Authorization: Once approved, you will receive detailed instructions on how to send the item back to us. Items sent back without prior authorization will not be accepted.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately (within 3 days of delivery) at indbib@gmail.com with photographs of the product and packaging. We will arrange a replacement or refund at no additional cost.
Refunds
- Processing Time: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days to your original payment method.
- Restocking Fee: In some cases, a restocking fee of up to 10% may apply.
- Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you wish to exchange an item for a different one, please contact us at indbib@gmail.com. Exchanges are subject to item availability and are only allowed for items that meet the return eligibility criteria.
Cancellations
Orders can be canceled within 24 hours of placing them. Please email us promptly to initiate a cancellation. Once an order has been dispatched, it cannot be canceled, and the Return & Refund Policy will apply.
Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, please reach out to us at:
- Email: indbib@gmail.com